Frequently Asked Questions (FAQs)

Q: What are the cost factors? How will my invoice be calculated?

A: Prices are based on (1) the number of words to be translated, (2) the deadline, and (3) text difficulty, i.e. whether it is standard language or a technical text.

Q: What is an Expedite Order?

A: If your request is urgent or you are in a hurry, check this box in our quote request form and we will give it top priority.

Q: I filled in your online form but I did not get a feedback. When will I hear from you?

A: We usually answer requests within 24 hours. In the unlikely event you would not hear from us within this time frame please call or email us.

Q: The documents I have for translation are confidential. How can I ensure the information I send you will remain in safe hands?

A: Please contact us for more detailed information.

Q: What qualifications do employees at ArthemaxX have?

A: On top of having a degree in translation, all of our employees have expertise in using IT and Computer-Assisted Translation (CAT) tools.

Q: How can you meet such short targets? Will the quality of my translation be affected?

A: Not at all. We have invested in modern, state-of-the-art translation tools, monolingual and multilingual dictionaries and terminology databases. Thanks to these investments, we can increase efficiency without reducing the quality of or consistency in your texts.

Q: What does ABS stand for?

A: ArthemaxX Business Services